Vilav Bhatt
Vilav Bhatt

Lifestyle banking propositions worth every penny

Press Release: Increased premium subscriptions by over 60% in FY 2021

Over the course of 21 months as the Product Marketing Lead for the memberships portfolio, I worked with Product, Design, Engineering teams on the discovery, roadmap, testing and launch of the complete Premium Membership proposition that drove record growth, including initiatives such as:

  • Value Proposition and Positioning of 3 Tiers - Smart, You and Metal

  • Optimizing premium sign-up, onboarding, and upgrade flows

  • Lowering premium churn through experiments and engagement.

  • Launching Free Trials

  • Bundling of free vs. paywalled features like virtual cards, ATMs & payments, money tools, sub-accounts, insurances and travel benefits

  • App-led differentiation of member experience across tiers

  • Launching new pricing plans and billing options

  • Premium cashback, partnerships and perks

Premium Value Proposition

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N26 Metal
Premium Sign-up
Plan Selection

Onboarding & Activation

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Onboarding Hub
Activation Comms

Engagement, Upgrades & Retention

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Free Trial
Upgrade Tactics
Member Exclusives
Perks & Rewards
App UX

Membership Campaigns

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