Vilav Bhatt
Vilav Bhatt

Shopping campaigns for the World's Best Airport

Q: How do you take the duty-free experience at The World's Best Airport and recreate it online?

A: iShopChangi.com

Known for its duty-free retail experience, Changi aims to build an immersive online shopping destination for travellers, and non-travellers.

In addition to the usual duty-free categories of beauty and wellness, electronics, and spirits, we added a big local spin retailing several renowned local brands and SKUs from Singapore that travellers to Singapore would often take home.

The work spanned across:

  • Proposition design & Web experience

  • Brand & Comms Strategy

  • CRM Onboarding & Cross-sell comms

  • Annual Shopping Events & Campaigns

Highlights

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